Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@crackleandcrave.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@crackleandcrave.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@crackleandcrave.com.

Return & Refund Policy

Baked Goods

All baked goods are final sale. Because our bakery items are made fresh and are perishable, we do not accept returns or provide refunds for baked goods once they have been picked up.

If there is an issue with the quality of your baked item, please contact us within 24 hours of pickup so we can address your concern. Photos may be requested to help us understand and resolve the issue.

Candles

If your candle arrives damaged or defective, please contact us within 3 days of delivery.

To process a claim, please provide:

• Your order number

• A photo of the damaged item

• A photo of the shipping box and packaging

Once reviewed, we may offer a replacement. Refunds are approved on a case-by-case basis.

Returns

Due to the nature of our products, we do not accept physical returns of:

• Used candles

• Opened candles

• Any baked goods

Unopened, unused candles may be eligible for exchange within 7 days of delivery, but the customer is responsible for return shipping costs.

Lost or Stolen Packages

Crackle & Crave is not responsible for:

• Packages marked “delivered” but not received

• Packages lost by the carrier

• Incorrect or incomplete shipping addresses provided at checkout

Please contact the carrier directly to file a claim for lost or stolen packages.

Order Cancellations

Orders may be canceled within 12 hours of purchase, as long as the order has not begun processing. Once production or baking begins, cancellations are no longer eligible for a refund.